This is a guest post by Dean Mitchell about the objections people raise against on-demand help desk apps. And since we're a saas help desk vendor we figured it fits our blog just perfectly.
It’s obvious to everyone but a crazy hermit living in a cave eating dried frogs and drinking unsavoury and unmentionable liquids that a helpdesk solution of some kind is an unquestionable necessity for the smooth running of your business. You may already have one that causes you to tear your hair out and scream creative and colourful profanities due to its convoluted and counter-intuitive nature. Bin it now! Life is way too short for that crap!