I'm just a biker

This is totally "off-topic" for this blog, but please find 90 seconds of your time to watch these two videos. And please take longer to look for us, bikers, on the road.

Windows 7

Just a small note that we are currently testing Jitbit tools (Macro Recorder, Network Configuration Switcher, AutoText, RSS Feed Creator and others) under Windows 7 Release Candidate, Which can be downloaded here by the way.

My 2 cents on Windows 7: It rocks. The install was a breeze (even though I have a VAIO-notebook with a ton of customized hardware) and the whole thing is much faster than Vista. Love the new taskbar and the ability to "pin" programs to it.

Tech support bits #2: saying "No" to your customer

Continuing the "tech support thoughts": Don't be afraid to say "no" to a customer.

A software developer gets a question if his product has a "feature", that he knows is absent. "How can I answer 'no' to my customer?" - he thinks - "Maybe I should add this 'feature' to my next version? But I have no time to do this right now, so I'll leave this for the weekend..." Sounds familiar? A day passes, a week, and the developer still has no time to implement the new feature. The customer question remains unanswered. And it's getting more and more awkward each day, pushing this question from being answered even more.

Learn to say "No". Don't be afraid to.

"No, but we'll consider adding it". "No, and I'm afraid it never will have it". It's better than no answer at all.


PS. Inspired by a question from our customer: "can your web-based helpdesk software do billing for our technicians?"