Tech-support bits #1

Nov 7, 2008

If you ask several questions in your reply to a customer, he will answer only one. The last one, or the first one.

The more questions you ask, the less info you get. Be short.

1 comments:

jesse said...

All too true! Although one thing that helps is to number your questions and put them in a list, one per line, with blank lines between them.

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