Just a small announcement on what's coming in the next version of our ASP.NET Help-Desk software that we hope to release in the next few days (fingers crossed):

• XHTML-conformance
• CSS optimizations
• Knowledge-Base will be accessible to non-authenticated users
• some more general improvements

UPDATE: a user on our forum has suggested to store the user's first/last names along with the login-name. This will also be added to the release.